FAQ

Shipping

Shipping rates and times

Orders will be processed from Monday to Friday, business days only, within 24 hours from order confirmation.

Il Bisonte only ships using EXPRESS delivery.

Delivery estimates 1-2 business days transit. Deliveries will take place during business hours, from Monday to Friday, excluding bank holidays.

Our warehouse is closed for these Holidays: January 1st, January 6th, Easter, Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th, December 26th. Please plan accordingly as orders will not be shipped out on these dates.

Shipping costs may vary according to the shipping Country.

All orders are processed automatically and we are unable to expedite or delay shipping times.

 

Il Bisonte only ships to following Countries.

Country

Cost

Italy

 

€ 10

Austria, Belgium, Germany, Spain, France, France, Luxembourg, Netherlands, Portugal

 

€ 15

United Kingdom

 

£15

Denmark, Finland, Greece, Croatia, Ireland, Sweden

 

€ 20

Bulgaria, Cyprus, Czech Republic, Estonia, Hungary, Lithuania, Latvia, Malta, Poland, Romania, Slovenia, Slovakia

 

€ 20

Switzerland, Norway, Serbia, Turkey

 

€ 25

Canada, United States

 

$25

United Arab Emirates, Bahrain, Brunei Darussalam, Kuwait, Mexico, Singapore

 

€ 35

Argentina, Australia, Brazil, Chile, New Zealand, Oman, Qatar, Saudi Arabia, South Africa

 

€ 40

Israel, Jordan, Lebanon

 

€ 40

Morocco

 

€ 45

In case of temporary availability of free shipping as a special offer, please note that it will not be applied to past orders, nor will the cost be refund.

For futher information check terms of sale

 

When your order is processed you will receive a shipping confirmation email with your purchase details and a tracking number to track your package.

If you are a registered user you can check your orders by logging in to your account and selecting My Account.

If you do not receive a confirmation by email within 24 hours please check your junk e-mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click not junk, which will allow future messages to get through.

For futher information check terms of sale.

 

We are happy to deliver your goods to your home address, working address or somebody else's address at your own convenience.

The courier will try multiple attempts to deliver your parcel, depending on shipping Country. If the fisrt attempt to deliver is unsuccessful, a delivery notice will be left from the courier. After the final attempt the parcel will be returned to our warehouse.

Once the order is processed you will not be able to modify the delivery address anymore.

For futher information check terms of sale.

 

Payments

We accept credit cards, Paypal and also bank transfers on selected Countries. Founds will be deducted at order's confirmation.

If one of the items you ordered is not available we will contact you by email and you will be refunded.

For futher information check terms of sale.

 

Purchase on Il Bisonte is for final consumer only.

The same item may vary in price depending on the Country.

Orders may be done in a different Country from the one you live in. Items purchased in a different Country website will only be delivered to that Country.

An invoice will be issued for every order and it will be attached to the confirmation email.

Once the order has been confirmed, we are unable to edit your details or re-issue the invoice.

In case of temporary availability of special offer, please note that it will not be applied to past orders, nor will the cost be refund.

For futher information check terms of sale.

 

In order to view correct price, tax and shipping costs, please make sure you click on COUNTRY and select your own from the list.

For any destination, Il Bisonte applies DDP (Delivery Duty Paid) that means that prices displayed are inclusive of sales taxes.
Italian VAT will be applied on orders with delivery in Italy or within the EU.

For futher information check terms of sale.

 

Returns

If you are unhappy with your purchase You have the right to withdraw within 14 days from delivery.

For futher information check terms of sale.

 

We will process your return as soon as it arrives to our warehouse and check that return requirements are complied with.

Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail with your order number, refund amount and estimated date of refund.

The time needed to process your refund may vary based on your bank

Reimbursement includes item cost and potential shipping costs included in your invoice.

For futher information check terms of sale.

 

To request a return, simply log in to your account, go to “My Orders” and view the order you wish to return items from, then select “Details” and click “Return”. Once you filled the form click on “Save”.

If you don't have an account, you may request your return from “Contact us” or by sending an email to customercare@ilbisonte.com indicating order number, item's code and reason for return (discretionary)

Once the procedure is completed you will receive an email with the shipping label to be attached to the box.

Return items must be shipped within 14 days from delivery, unused and with intact labels.

Furthermore, items must be shipped with original packaging, considered to be integral part of product, so that it's properly protected during carriage.

However, if original packaging is not available anymore, a bos with similar dimensions and features may be used.

Return request may be done excusively by the person who made the order and the shipping may be only done from the Country in which the order was placed.

For futher information check terms of sale.

 

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